Digital Goods Return and Refund Policy
The purchase of digital products, including software by download or by mail, is subject to the following terms and conditions. You are advised to review carefully before making any purchase.
Since your purchase is a digital product, either by download or delivered on a flash drive, it is deemed “used” after download or once you receive it by mail. A digital product is ‘intangible’ and cannot be physically returned (only a copy of it). Since the products made available here are intangible, there are limitations on refunds.
Refund Policy
We offer refunds on purchase of our digital goods for the following reasons:
- Non-delivery of the product: Due to an issue with the mail you do not receive a delivery from us. All mailings have a tracking number. If, after 14 business days, there is no delivery confirmation from the tracking number, a refund will be issued.
- Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
- Download issues: After purchase of the downloadable product you will receive a link on purchase page and via email for downloading the software file. If you have problems that prevent you from downloading the product, Publish The Knowledge recommends that you contact the support team for your browser provider, as Publish The Knowledge ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
- Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check the demo links of the product offered before making a purchase.
